[Azerai Can Tho] Villa Host

Việc làm Cần Thơ - ĐBSCL

| 07 tháng 11 2022

| bởi CTW.vn

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General Information
Job Requirements
  • Qualification & Experience:
    • Bachelor's Degree in Business, Hospitality Management, Wellness Diploma or in other relevant majors;
    • At least 2 years experience in a similar role.
  • Skills & Competencies:
    •  Knowledge in FB, Culinary, Guest service experience and Spa are advantage;
    • Good communication and handle guest complaint;
    • Fluently Opera System;
    • Good health, agile, friendly and honest;
    • Good English ability;
    • Good office computer skills;
    • Have a positive,dynamic and professional working attitude.
Job Responsibilities

Responsibilities:

  • Handling C/I and C/O, escort the guest to the room and accommodate special requests;
  • Understand room status; know villa location, types, Villa availability and villa rate;
  • Use suggestive selling technique to sell room and activities in or out of the hotel;
  • Handling billing of the guest upon departure time;
  • Understand all guest activities details to inform to the guest;
  • Aware and take care flight tickets of the guest;
  • Charging of guest activities.

General Operational Duties

  •  Understanding of all hotel facilities and operation times of spa & restaurant, culinary and housekeeping;
  • To always keep office area clean & tidy;
  • To be aware of emergency procedures and always able to take proper action;
  • Understand telephone courtesy;
  • To always be punctual and arrive at work as scheduled;
  • To maintain high standard of personal grooming and hygiene;
  • To always work closely with other Front Office staff and Front Office Manager relating to guest services;
  • To always maintain effective internal and external communication and make sure to handle all calls in a very courteous manner;
  • To ensure good teamwork amongst staff in the department;
  • To maintain high degree of morale within department;
  • To attend meeting, briefing and training as assigned by the department head;
  • Ensure all equipment at the front desk is in order for operation;
  • To ensure all policies and procedures are adhered to;
  • To assume other duties as assigned by Villa Host Manager;
  • Coordinate guest special request with the appropriate department;
  • Develop a strong knowledge of hotel facilities in or out side of the surrounding town;
  • Handling guest complaint, and follow up or refer to the appropriate person
Application

Application deadline: 30/11/2022

Please send your CV to: hr.cantho@azerai.com 

Contact: Azerai Can Tho - Con Au Islet, Hung Phu, Cai Rang, Can Tho

Phone number: (+84)292-3627-888

Further References

For more information about Azerai, please visit this website: https://azerai.com/resorts/azerai-can-tho/ 

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