Responsibilities:
- Handling C/I and C/O, escort the guest to the room and accommodate special requests;
- Understand room status; know villa location, types, Villa availability and villa rate;
- Use suggestive selling technique to sell room and activities in or out of the hotel;
- Handling billing of the guest upon departure time;
- Understand all guest activities details to inform to the guest;
- Aware and take care flight tickets of the guest;
- Charging of guest activities.
General Operational Duties
- Understanding of all hotel facilities and operation times of spa & restaurant, culinary and housekeeping;
- To always keep office area clean & tidy;
- To be aware of emergency procedures and always able to take proper action;
- Understand telephone courtesy;
- To always be punctual and arrive at work as scheduled;
- To maintain high standard of personal grooming and hygiene;
- To always work closely with other Front Office staff and Front Office Manager relating to guest services;
- To always maintain effective internal and external communication and make sure to handle all calls in a very courteous manner;
- To ensure good teamwork amongst staff in the department;
- To maintain high degree of morale within department;
- To attend meeting, briefing and training as assigned by the department head;
- Ensure all equipment at the front desk is in order for operation;
- To ensure all policies and procedures are adhered to;
- To assume other duties as assigned by Villa Host Manager;
- Coordinate guest special request with the appropriate department;
- Develop a strong knowledge of hotel facilities in or out side of the surrounding town;
- Handling guest complaint, and follow up or refer to the appropriate person
Application deadline: 30/11/2022
Please send your CV to: hr.cantho@azerai.com
Contact: Azerai Can Tho - Con Au Islet, Hung Phu, Cai Rang, Can Tho
Phone number: (+84)292-3627-888
For more information about Azerai, please visit this website: https://azerai.com/resorts/azerai-can-tho/
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