[Premium Job] Regional Service Manager

Bản tin việc làm

| 22 tháng 6 2023

| bởi CTW.vn

General Information

Compensation: We seek long term relationships with our employees and recognize and reward them with a competitive total compensation package that includes
An industry leading defined contribution pension plan with company matching contributions (up to 5%) and payment of service fees
Best-in-class health, medical and life insurance benefits;
Access to virtual and telehealth services and apps;
Very progressive fertility, adoption and surrogacy benefits to support all definitions of family.
Career: As a knowledge-based organization we will provide you with a wealth of learning opportunities and challenging work that will grow your knowledge, skills and abilities. At CBN, we encourage and empower our employees to chart their own career path, putting you in control of your future.
Culture: Personal character is the foundation of our culture. CBN’s 7 Core Principles shape and guide our behaviours and underpin the sense of community you will experience at CBN. Equality, diversity and inclusivity are important to us as an organization, and we are committed to fostering and developing a work environment where every employee is treated with dignity and respect.

Job Requirements

Knowledge and Experience
- University degree in Computer Science or related field) and business acumen OR Business (or related field) with a solid understanding of IT fundamentals
- Technical knowledge on IT systems, their architecture, and how they work, as well as familiarity with IT support projects and service delivery.
- ITIL certification (asset)
- Experience managing teams of technical resources
- Experience in customer facing support role/environment
- An ITIL certification (asset)
- Experience within (asset)

Skills and Abilities
- Proficiency in MS 365
- Excellent communication skills (verbal and written)
- Excellent analytical skills
- Well-developed interpersonal skills
- Attention to detail
- AdaptabilitySelf-directed

Ability to obtain and maintain Government of Canada Secret (Level II) clearance.
Ability to travel internationally for extended periods (2 weeks) every quarter
Ability to respond to client inquiries/issues outside regular business hours (on occasion)

Specific Responsibilities

Maintain channels of communication with the customer and conduct on-site visits at customer locations as required;
Monitor the ticketing system and resolve any incidents in a timely manner, escalating critical issues to the appropriate internal resources as required. Perform root cause analysis of issues and incidents and follow up with customers to ensure satisfactory resolution;
Provide regularly scheduled service level reports to customers and internal teams;
Manage customer requests that fall within and outside of the project scope, liaising with Business Development and coordinating implementation of Change Requests (CRs);
Assist with the cost estimation process for each project and CR. Monitor the budget associated with each and ensure that the project/ECR is implemented within the identified budgetary framework; and
Various other duties and responsibilities.

Application

Then send to email: cungctn@canthowork.vn

Whatsapp/Zalo: +84 919 055 366

Deadline for Applications: July 4th, 2023

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